Grounded on-site shopping assistant
Answer the question that was about to make them leave.
ShoppyPilot answers shoppers' fit, compatibility and ingredient questions on your site using only your own product data, reviews and policies, cites where each answer came from, and says when it does not know.
No account. No card. No sales call.
- Answers only from your own content
- Cites where each answer came from
- Says when it does not know
The problem
Shoppers with a specific question leave. Will this fit my door frame? Does it work with my model? Will this shade suit me? The answer exists somewhere in a product page, a review, a specification sheet or a support article, and the shopper will not hunt for it.
Live chat is unstaffed outside business hours, and generic chatbots make things up, which is worse than silence.
Who it is for
Considered-purchase brands
E-commerce brands doing 1m to 100m a year in furniture, equipment and technical apparel, where shoppers ask about fit and compatibility.
Beauty and supplement brands
Brands whose shoppers have ingredient and shade questions before they buy.
Merchandising teams
Teams who want to know exactly which shopper questions their product pages do not answer.
What are the questions your product pages do not answer worth?
Put in the product questions shoppers type into site search and send to support, and your own estimates of what an answer changes. See the revenue attached to unanswered questions and the support time they take. Runs in your browser. No account, no card, no call.
How it adds up, each month
- Unanswered product searches a month
- 600
- Orders attached to them a month
- 24
- Revenue attached a month
- $3,600
Take this with you
No email required. It is your result.
ShoppyPilot — unanswered question calculator · 2,000 product searches a month, 30% unanswered · $43,200 a year in orders attached to unanswered questions · 40 hours a month answering product questions by ticket Run it yourself: https://shoppypilot.com
Method: unanswered searches = product questions in site search x the share your pages do not answer. Orders attached = those x the share who would buy with an answer, and revenue = orders x order value, over twelve months. Support time = tickets x minutes each. Every figure is your estimate; the report finds the real questions from your search queries and tickets.
Answers grounded in your own content
ShoppyPilot answers shopper questions strictly from your product data, specifications, reviews, policies and support documentation.
Grounded in your content
Answers come strictly from your product data, specifications, reviews, policies and support documentation.
Sources cited
Each answer cites where it came from.
No invented answers
When the answer is not in your content, it explicitly says it does not know rather than inventing an answer.
Comparison, fit and policy
It handles comparison, compatibility, sizing and policy questions.
Human handoff
Questions about an order, or sensitive questions, are handed off to a human.
Unanswered questions reported
It reports the questions it could not answer, which is a direct list of what your product pages are missing.
Pricing
The report is free. The assistant is priced by conversation volume, with enterprise pricing above.
Unanswered Question Report
The questions your site does not answer, ranked.
- Ranked by volume
- Estimated revenue attached
Up to 5,000Recommended
Up to 5,000 conversations.
- Cited answers from your content
- Human handoff
- Unanswered question reporting
Enterprise
Optionally priced on assisted conversion value.
- For larger brands
Prices in USD. Larger brands can optionally be priced on assisted conversion value.
How it works
ShoppyPilot, from the first step to the result.
- 1
Get the free report
Built from your site search queries and support tickets.
- 2
Connect your content
Product data, specifications, reviews, policies and support documentation.
- 3
Shoppers ask, it answers
With the source cited, or a plain statement that it does not know.
- 4
Fill the gaps
Use the questions it could not answer to see what the product pages are missing.
Questions people actually ask
- Where do the answers come from?
- Strictly from your own content: product data, specifications, reviews, policies and support documentation. Each answer cites where it came from.
- What happens if it does not know?
- It says so. It explicitly states that it does not know rather than inventing an answer.
- What kinds of questions can it handle?
- Comparison, compatibility, sizing and policy questions.
- Does it handle order questions?
- No. When a question is about an order, or is sensitive, it hands off to a human.
- What is the Unanswered Question Report?
- A free report built from your site search queries and support tickets. It lists the questions shoppers ask most often that the site does not answer, ranked by volume and by the estimated revenue attached, and it is useful even without the assistant.
- What does it cost?
- 199 dollars a month for up to 5,000 conversations, or 590 dollars a month for up to 30,000. Enterprise pricing applies above that.
- Can pricing be based on conversions?
- For larger brands, yes. Pricing can optionally be based on assisted conversion value.
- Why should I trust the unanswered question calculator?
- It is arithmetic on your own estimates, worked out in your browser. It does not read your search logs or tickets; the free Unanswered Question Report does, and lists the actual questions ranked by volume and estimated revenue.
What are the questions your product pages do not answer worth?
Put in the product questions shoppers type into site search and send to support, and your own estimates of what an answer changes. See the revenue attached to unanswered questions and the support time they take. Runs in your browser. No account, no card, no call.
Open the free toolIt runs in your browser. ShoppyPilot never sees your inputs.