About ShoppyPilot

Answer the question that was about to make them leave.

What we do

An on-site assistant grounded strictly in the brand's own content. It answers from product data, specifications, reviews, policies and support documentation, cites where each answer came from, and explicitly says it does not know rather than inventing, which is the difference between a helpful assistant and a liability. It handles comparison, compatibility, sizing and policy questions, hands off to a human when the question is about an order or is sensitive, and reports the questions it could not answer, which is a direct list of what the product pages are missing.

Who we built it for

• Considered-purchase brands

  E-commerce brands doing 1m to 100m a year in furniture, equipment and technical apparel, where shoppers ask about fit and compatibility.

• Beauty and supplement brands

  Brands whose shoppers have ingredient and shade questions before they buy.

• Merchandising teams

  Teams who want to know exactly which shopper questions their product pages do not answer.

The problem

Shoppers with a specific question leave.

Will this fit my door frame, is it safe with my medication, does it work with my model, will this shade suit me.

The answer exists somewhere in the product page, a review, a specification sheet or a support article, and the shopper will not hunt for it.

Live chat is unstaffed outside business hours and generic chatbots make things up, which is worse than silence.

Try it before anything else

The free unanswered question calculator runs in your browser with no account. Put in your search and support question volumes, and see the revenue and support time attached to unanswered questions. Open it.