Frequently asked questions

Questions people actually ask

Where do the answers come from?

Strictly from your own content: product data, specifications, reviews, policies and support documentation. Each answer cites where it came from.

What happens if it does not know?

It says so. It explicitly states that it does not know rather than inventing an answer.

What kinds of questions can it handle?

Comparison, compatibility, sizing and policy questions.

Does it handle order questions?

No. When a question is about an order, or is sensitive, it hands off to a human.

What is the Unanswered Question Report?

A free report built from your site search queries and support tickets. It lists the questions shoppers ask most often that the site does not answer, ranked by volume and by the estimated revenue attached, and it is useful even without the assistant.

What does it cost?

199 dollars a month for up to 5,000 conversations, or 590 dollars a month for up to 30,000. Enterprise pricing applies above that.

Can pricing be based on conversions?

For larger brands, yes. Pricing can optionally be based on assisted conversion value.

Why should I trust the unanswered question calculator?

It is arithmetic on your own estimates, worked out in your browser. It does not read your search logs or tickets; the free Unanswered Question Report does, and lists the actual questions ranked by volume and estimated revenue.